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Accommodation Booking Terms

    Harrogate Borough Council trading as Visit Harrogate Standard Terms and Conditions for the Supply of Accommodation

    1. Formation of the Contract

    1.1. Completion and submission of a booking form constitutes an offer by you to reserve the accommodation specified in the form. Visit Harrogate acts as agent for the accommodation providers and the booking will be binding upon you and the accommodation provider when Visit Harrogate issues an acceptance form on behalf of the accommodation provider.

    2. Payment

    2.1. The total price of the accommodation will be stated in the booking form.

    2.2. You are required to provide details of your debit or credit card when submitting the booking form online or when making a booking by telephone and by doing so you authorise the accommodation provider or Visit Harrogate on its behalf to deduct any sums due and payable by you in relation to the booking from that card.

    2.3. Visit Harrogate will deduct a non-refundable deposit equal to 10% of the total accommodation price from your debit or credit card upon issuing the acceptance form.

    2.4. You must pay the total accommodation price (less any deposit already paid) to the accommodation provider on or before the date you depart from the accommodation. Some accommodation providers may require a further deposit e.g. damage deposit, especially self-catering providers, or additional guarantee of payment prior to arrival, in which case you must contact the establishment as soon as possible to arrange this. Some establishments do not accept credit or debit card payment.

    3. Cancellation

    3.1. In the case of a cancellation the deposit equal to 10% of the accommodation price and the booking fee, if applicable, are non-refundable.

    3.2. If you cancel the booking a cancellation fee may become due and payable immediately by you as compensation to the accommodation provider. You must contact the accommodation provider as soon as you are able and request their cancellation terms and conditions.

    3.3. If the accommodation provider is forced to cancel the booking for reasons outside of its control it will give you as much notice of the cancellation as is reasonably possible and it will reimburse any sums already paid by you to the accommodation provider in respect of the accommodation, but it will not have any further responsibility to you in respect of the cancellation.

    3.4. If you do not cancel the booking but fail to arrive at the accommodation for the whole or any part of the period booked with the accommodation provider you may still be charged the total accommodation price.

    4. The Accommodation

    4.1. You will have access to the accommodation from a time agreed with the accommodation provider on the date of arrival and must vacate by a time agreed with the accommodation provider on the date of departure. You should contact the accommodation provider directly to agree arrival and departure times.

    4.2. If you fail to vacate all or part of the accommodation premises by the requisite time the accommodation provider may make a charge for a further night's stay, which shall be due and payable immediately by you. For the avoidance of doubt, failure to vacate includes any persons staying in your party remaining in the accommodation premises and you and/or they leaving goods and/or personal property in the accommodation premises (except by prior arrangement).

    4.3. Visit Harrogate maintains descriptions of the accommodation on its website based on the information provided by the accommodation providers. This information is designed to give you a guide to the accommodation only. If you have any particular requirements you should check directly with the accommodation provider before booking or if booking through the Accommodation Booking Service, you should request that the Accommodation Booking Service check with the accommodation provider when arranging the booking.

    4.4. All accommodation providers will have specific rules and regulations that apply to guests staying in their accommodation. It is not possible to list all these on the Visit Harrogate website and for further details you should check directly with the accommodation provider before booking or if booking through the Accommodation Booking Service, you should request that the Accommodation Booking Service check with the accommodation provider when arranging the booking.

    5. Information Provided by You

    5.1. You must accurately state the number of people for whom you are booking accommodation. Should your party exceed that stated at the time of booking you should inform the accommodation provider as soon as possible. The accommodation provider reserves the right to cancel the booking if the number of people in the party changes after the booking has been made.

    5.2 Should you wish to make any changes to your booking as stated on your booking confirmation, please contact the accommodation provider directly. The accommodation provider reserves the right to cancel the booking if you request any changes to the booking after the booking has been made.

    5.3. Should any member of your party have any special requirements please ensure they can be catered for prior to making a booking. We strongly advise you to contact the accommodation establishment prior to your arrival.

    6. Disclosure to Third Parties

    6.1. In order to facilitate formation and performance of contracts, Visit Harrogate will pass your details to the accommodation provider.

    7. English Law

    7.1. The contract will be governed by English Law.

    Advertising Terms and Conditions

      Within these terms and condition reference to Visit Harrogate shall also include ”us” or “we” as the owner of the website. Visit Harrogate is the trading style of Harrogate Borough Council whose registered office is PO Box 787, Civic Centre, St Lukes Avenue, HG1 2AE. The Advertiser is also referred to as 'you' in relation to provision of advertising space on the Visit Harrogate website [https://www.visitharrogate.co....]

      1) Harrogate Borough Council are owners of the Visit Harrogate website (“the website”) and shall place adverts or information about events at the Advertiser request, the content of which shall be reasonable to the extent it is deemed fit and appropriate and not in contravene the British Code of Advertising.

      2) By Advertising with Visit Harrogate the Advertiser is committing that they will abide by, and be subject to the Visit Harrogate Quality Charter.

      2) Visit Harrogate have the right to reject any images, or to reject any application for advertising at any time, without assigning a reason. In the event of an application being rejected after payment, a refund will be made.

      3) The Advertiser shall be responsible for ensuring that the advertisement submitted to Visit Harrogate does not contravene any UK legislation British Code of Advertising Practice or applicable European Legislation.

      4) It is the Advertiser’s responsibility to own copyright on any images, or to ensure that they have appropriate licences from any and all third parties who may be the owner of the respective copyright.

      5) Images may be used across the website as well as on the Advertiser’s content to illustrate and enhance the messages contained within. This use may continue after the advertiser ceases to advertise with Visit Harrogate, the advertiser may request images be deleted at any time after their advertising concludes.

      6) Advertiser’s property, transparencies etc. are held by Visit Harrogate at the Advertiser’s risk and the Advertiser is responsible for insuring against loss or damage.

      7) Any data or images supplied by the Advertisers may be held on computer files by Visit Harrogate and shall be retained for necessary period in accordance with the relevant Data Protection legislation in force in England and Wales during the course of the agreement with between Visit Harrogate and the Advertiser.

      8) Each Advertiser, by submitting an advertisement, warrants that the advertisement does not contravene any Act of Parliament, the British Code of Advertising Practice or European Union Legislation.

      9) All Advertisers are responsible for checking their print proof directly with the appointed designers.

      10) Visit Harrogate cannot accept any responsibility for errors not corrected by the Advertiser at proof stage. Any amendments after this time will incur a charge.

      11) All Advertisers are responsible for checking their website entry, Blog and/ or advert; otherwise it will be assumed that the information is correct. It is the Advertisers responsibility to ensure all prices and availability are correct and honoured.

      12) Harrogate Borough Council will not be liable for any loss or damage, consequential or otherwise, occasioned by any error in any advert published, or failure of an advertisement to appear from any cause whatsoever. Each Advertiser is liable to indemnify Harrogate Borough Council against any claim made against them by any third party arising from the breach by the Advertiser of any of these terms and conditions herein on the part of the Advertiser.

      13) Payment Terms: Strictly 30 days from the date of invoice.

      14) All prices as per the advertising materials are exclusive of VAT.

      15) All prices as per the advertising materials are correct at time of going to press. Visit Harrogate reserves the right to increase prices without prior notice in response to increases in material and resource costs or other market factors. If you would like to discuss these prices and options with a member of the Visit Harrogate Tourism Team, please call 01423 537388 or email info@visitharrogate.co.uk

      16) Visit Harrogate reserves the right to cancel, amend or vary these terms and conditions without notice at any time for any reason, including change in law or circumstances beyond its reasonable control.

      17) These terms and conditions are governed by English Law and the English Courts shall have exclusive jurisdiction over any dispute arising in connection with them or any agreement which is entered into which are subject to these terms and conditions.

      • Terms of Use

      Visit Harrogate Website Terms of Use.

      Access to and use of the Visit Harrogate website (the 'Website') is provided by Welcome to Harrogate Ltd. trading as Visit Harrogate to you (the 'User') subject to the following Terms and Conditions (the 'Terms and Conditions'). In using this site the User indicates his agreement to be bound by these Terms and Conditions. In agreeing to be bound by the Terms and Conditions, the User agrees to be bound by the Terms and Conditions of the other documents referred to and incorporated into these Terms and Conditions, and the expression 'Terms and Conditions' shall be deemed to include these other materials.

      Changes to the Website

      The User acknowledges and accepts that Visit Harrogate may from time to time alter any aspect of the website, or any of the services or products provided through the Website, as it thinks fit and without notice to the User. Further, Visit Harrogate may alter the Terms and Conditions at any time without notice. The User accepts that it will have no claim for breach of contract or otherwise in respect of any such alteration.

      User Conduct

      The User warrants that in its use of the Website they shall:

      (a) use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of the Website by any third party;

      (b) not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person;

      (c) without prejudice to the generality of paragraph (b) above, not upload, post, transmit or distribute any material or information in which the User does not own the intellectual property rights, or any material which is in any way unlawful or which is potentially harmful, threatening, abusive, libellous, pornographic or otherwise obscene, or racially or ethnically or otherwise objectionable; and

      (d) not upload, post, transmit or distribute any material or information which contains a computer virus, or other code, files or programs intended or having for effect to disrupt or otherwise adversely affect the operation of the Website or of other Users' computer systems. Visit Harrogate shall be entitled to remove any material or restrict or terminate your access to the Website in the even that any of the above warranties are breached.


      The User accepts and acknowledges that Visit Harrogate, its officers, employees, agents, representatives of any sort, and advisers shall not in any way be liable for any damage, loss, costs or expenses arising directly or indirectly from the User's downloading of any of the Contents from the Website, or its reliance on or use of any of the Contents for any purpose.

      Without prejudice to the foregoing generality, Visit Harrogate hereby excludes, insofar as permitted by law, all warranties and representations, express or implied, in respect of any of the Contents, including but not limited to any information, names, images, pictures, logos and icons forming part of them, including but not limited to warranties of satisfactory quality, fitness for a particular purpose, non-infringement of third party rights or any law, compatibility, security and accuracy.

      Hypertext Links

      The Website and its Contents may incorporate links to the websites and services of third parties. Such links are provided for the User's convenience only, and their provision does not constitute an authorisation by Visit Harrogate to the User to access such third-party websites, nor an endorsement of the content of such third party websites by Visit Harrogate.

      The User acknowledges and accepts that Visit Harrogate is not, and shall not be held responsible for any damages, loss, costs or expenses arising from the use of such third party web sites, or products or services available through such third party web sites.


      Except where expressly indicated otherwise, copyright in all of the Contents of the Website belongs to Visit Harrogate or its third party licensors.

      Notwithstanding the foregoing, Visit Harrogate hereby authorises you as a User to:-

      (a) view and display the Contents;

      (b) download the Contents and store them in your computer (for example in the browser's cache) for a period not exceeding thirty days, provided that the User also downloads this copyright notice; and

      (c) print out the Contents, provided that the User also prints an acknowledgement in the form set out below and attaches it to any printed copy of any of the Contents.


      The names and logos identifying the Website and Visit Harrogate and its products and services are either

      (a) proprietary marks of Harrogate Borough Council or (b) marks which Visit Harrogate is licensed to use, and nothing in these Terms and Conditions shall confer on the User any licence of any such mark or of any other intellectual property right of Visitharrogate.co.uk (subject always to the above provisions relating to copyright).


      Visit Harrogate reserves the right to terminate forthwith, or to refuse to permit, the use of the Website by any User, at any time and at Visit Harrogate's absolute discretion.


      These Terms and Conditions shall be deemed to include any other policies contained on the Website from time to time, including but not limited to rules relating to the data protection policy of loveweston.com as set out in the 'Privacy Policy'.

      These Terms and Conditions, the Privacy Policy and any other specific terms of use appearing anywhere on the Website constitute the entire agreement of the parties in relation the use of this site, and the Terms and Conditions supersede any other agreements between the parties in this matter.

      If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and Conditions and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

      The rights of visitharrogate.co.uk and the User under these Terms and Conditions may be exercised as often as necessary. They are cumulative and not exclusive of either party's rights under the general law, and may be waived only in writing. Delay in exercising or non-exercise of any right is not a waiver of that right.

      Governing Law

      These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England.

      Non-acceptance of the terms and conditions

      If you do not accept these terms and conditions in full, you do not have permission to access the Contents of the Website and therefore should cease using the Website immediately.

      Customer Charter

      At Visit Harrogate we will do everything to ensure that our customers receive the best possible service. However, we recognise that sometimes we do not get things right. When this happens we will encourage you to tell us any comments or feedback that you have to help us improve our service. Where issues arise, we welcome the opportunity to put things right.

      We want to:

      1. make it easy for you to contact us;

      2. listen to you;

      3. consider how you would like us to resolve things;

      4. make sure you are satisfied with how we handled your concerns.

      How can I contact you?

      If you are not satisfied with any aspect of the service provided by Visit Harrogate please let us know

      1. by email to info@visitharrogate.co.uk

      How long will it take?

      Our aim is to resolve your concern as quickly as possible. If we are unable to reply by the end of the following business day, after we receive it, we will contact you to:

      1. acknowledge your concern.

      2. advise you who is dealing with your enquiry.

      In the majority of cases, we will be able to resolve your concern within 7 business days of receiving it. If we have not resolved it within 7 business days, we will contact you again to update you with progress and tell you how much longer we anticipate we will take.